Elevator malfunctions occurring frequently, missing documentation preventing safety inspections, and aging equipment that is difficult to replace... In Chengnan Jiayuan residential community, located on Xingnan Street in Nankai District, elevator safety had long been a major concern for residents and a tough challenge for grassroots governance.

This year, the Tianjin Municipal Comprehensive Administrative Law Enforcement Team for Market Regulation, together with the Xingnan Sub-district Party Working Committee, targeted the elevator issues in Chengnan Jiayuan as a starting point. They collaborated with the Nankai District Market Supervision Administration, the Tianjin Special Equipment Inspection and Research Institute, and the Nankai District housing and urban-rural development department to explore a "Party building + Safety + Service" paired assistance work system. Through multi-party joint governance and proactive service delivery, this long-standing problem that has plagued residents for years is now being gradually resolved.

On-site investigation: Missing documents lead to "unmanaged" status

Since the start of this year, the Xingnan Sub-district Party Working Committee has conducted a comprehensive survey of elevators within its jurisdiction, establishing equipment records and hazard lists for 203 elevators. The inspection results showed that the elevator issues in Chengnan Jiayuan were particularly prominent. The residential complex, with buildings ranging from 10 to 28 floors, is equipped with 35 traction-driven passenger elevators from four different brands. After the property management company changed at the beginning of the year, the new management discovered that the previous company had failed to hand over key documents, including the elevator factory certificates. "The absence of the elevator's 'birth certificate' directly prevented procedures like the change of user entity and regular inspections from moving forward," explained Yan Yan, head of the Special Equipment Safety Law Enforcement Division of the enforcement team. Among the 35 elevators, three that had been in service for nearly 15 years had been out of operation for an extended period, severely hindering mobility for residents in high-rise buildings; the remaining elevators mostly could not operate normally, posing certain safety hazards. With no way to repair them, resident complaints kept pouring in.

Multi-party collaboration: Technical assistance makes all 35 elevators "certified"

Faced with this historical issue, the Xingnan Sub-district Party Working Committee reported the problem to the enforcement team during a joint activity earlier this year. The enforcement team immediately took a proactive approach, partnering with the district market supervision administration, the special equipment inspection institute, and the sub-district to form a special working group. They conducted on-site work sessions, discussing and analyzing difficult issues such as missing documentation one by one, and clarifying the focus of assistance and the implementation timeline. On one hand, the enforcement team guided the new property management company to supplement the missing materials through on-site verification and certificates issued by the sub-district; on the other hand, they organized maintenance units to comprehensively inspect for hazards, securing the safety baseline. Meanwhile, the Xingnan Sub-district Party Working Committee also enhanced the property management's performance capabilities and residents' safety awareness through measures like "one code per elevator" smart public notices and emergency rescue drills. "The market supervision department provides legal guidance, the inspection institute offers technical support, the sub-district handles resident communication, and the property management implements its primary responsibilities," said Wang Zhe, director of the Public Management Office of Xingnan Sub-district. Thanks to this multi-party coordination, as of the end of July, all 35 elevators in Chengnan Jiayuan had completed the registration and ownership transfer procedures. Among them, the relevant technical documents for the 32 elevators currently in use have been supplemented, and statutory inspections and testing are progressing in an orderly manner, saving residents over 30,000 yuan in related expenses cumulatively.

Addressing replacement challenges: Targeted services facilitate the implementation of the "Two New" policy

For the remaining three old elevators that cannot be repaired and must be scrapped and dismantled, the working group seized the opportunity presented by the "large-scale equipment renewal and consumer goods trade-in" policy, including them in the plan supported by ultra-long-term special treasury bonds for renewal. Elevator replacement involves responsibilities across multiple departments such as housing and market regulation, as well as various stages including owner voting, funding, construction, and inspection. Breaking away from the traditional "post-hoc supervision" model, the enforcement team shifted to "pre-service and in-process guidance," establishing a linkage mechanism with the housing department and the sub-district. Currently, two elevators have completed demolition and replacement with new ones, and the third has received approval and is in the process of contract signing, with all expected to be operational within the year.

Developing new strategies: Exploring the "Tianjin approach" for grassroots governance

The resolution of this long-standing issue that has troubled the public benefits from a cross-departmental coordination mechanism based on "multi-party joint governance and resource sharing." It is understood that, building on the Chengnan Jiayuan pilot, the enforcement team is working with relevant departments to systematically summarize the experience, clarifying a full-process guide from treasury bond application, enterprise selection, to supervision and inspection, striving to form a replicable and scalable "Tianjin approach." From "checking hazards" to "helping solve problems," from "single-department supervision" to "multi-party coordination," the renewal of each old elevator is not just an update of equipment, but also an update of grassroots governance mechanisms. A representative from the enforcement team stated that, in the next step, this paired assistance and co-governance model will be extended to more market regulation fields such as food safety and false advertising, using targeted service as a "small entry point" to resolve more urgent issues that concern the public.